Community Review Guidelines

At ThreeBestRated®, we value honest feedback that helps others make informed decisions. Our Ratings and Reviews feature is designed to encourage transparency, fairness, and authenticity. These Community Standards outline what we expect from users when sharing reviews, and how we moderate submissions to maintain the integrity of our platform. By submitting a review on ThreeBestRated UK, you agree to follow these guidelines.

Ratings and reviews are user-generated content that reflect personal experiences with listed businesses. All reviews are subject to our moderation and review posting guidelines before publication. We aim to publish reviews that are authentic, respectful, and relevant, whether positive or negative as long as they meet our standards.

At ThreeBestRated®, we’re committed to maintaining honest, respectful, and useful reviews that reflect genuine customer experiences. Every review helps users make informed choices while protecting the integrity of the businesses listed on our platform. The following principles outline the standards that guide all user-submitted reviews.

Only genuine customers who have directly used a business’s services may submit a review. We value authentic experiences - not hearsay, speculation, or promotional content. Reviews must be based on real interactions and should never be written in exchange for incentives, discounts, or special treatment. To preserve credibility, we do not edit user-submitted reviews except to remove personal data or content that violates our community standards.

We value reviews that help others make better choices. Good reviews focus on your actual experience, highlighting aspects like service quality, professionalism, cleanliness, and overall customer experience. Please avoid unrelated details, personal disputes, or comparisons with competitors. Older reviews that no longer reflect current service standards may be removed to keep information accurate and fair.

We expect all reviewers to maintain courtesy and fairness when sharing feedback. Reviews containing offensive, obscene, or discriminatory language will not be published. Similarly, personal attacks, name-calling, threats, or hate-based comments will be removed. To protect privacy, please avoid sharing contact details, email addresses, URLs, or staff names. Mentions of illegal activities or ongoing legal cases are also prohibited.

To protect the trustworthiness of our platform, fake, biased, paid, or duplicate reviews are strictly prohibited. Businesses are not allowed to post reviews about themselves or their competitors. Practices such as “Astroturfing” (posting multiple fake positive reviews) or “Spamming” (flooding a profile with negative reviews) undermine the purpose of reviews and will lead to removal.

Reviews submitted to ThreeBestRated® may take some time to appear publicly, as each one goes through a careful verification process. This ensures that all content meets our quality and authenticity standards. Occasionally, a review may be delayed for reasons such as suspicious posting patterns that suggest spam or automated activity, the use of language or content that requires manual moderation, or incomplete or unverifiable submissions. Every review must successfully pass our verification steps before it is published on our platform.

To maintain a respectful and trustworthy environment, we ask reviewers to follow these simple guidelines. Please avoid posting content that is libelous, defamatory, discriminatory, harassing, or inflammatory. Reviews containing obscene, profane, or intolerant language toward any group will not be accepted. Submissions must also refrain from misleading, deceptive, or fraudulent claims, as well as the inclusion of any personal information such as phone numbers, email addresses, or home addresses. We do not allow reviews that promote personal websites, brands, or endorsements. Impersonating other people or misrepresenting your identity is strictly prohibited. Reviews mentioning ongoing legal proceedings or lacking a genuine personal service experience, such as medical reviews without firsthand treatment will also be declined.

If you come across a review that appears to violate our standards, we encourage you to report it to our moderation team. All reports are carefully reviewed, and appropriate action is taken to ensure that our platform remains fair, accurate, and respectful for both customers and businesses.

ThreeBestRated® reserves the right, but not the obligation, to review, approve, or remove any content at any time. We may reject or delete reviews that breach our Community Standards, Terms of Use, or any applicable laws. From time to time, we may update this policy by posting a revised version on our website, and we encourage all users to review these guidelines before submitting feedback. Please note that ThreeBestRated® retains full discretion in interpreting and enforcing this policy to uphold the integrity of our review system.

For more information regarding the community standards, please contact us at [email protected]