Speciality:
“2026 Highlights: Pro-Networks is employee-owned, contract-free, and trusted by businesses across Chester, Cheshire, North Wales, and the North West. The team holds Microsoft Partner status in the Security discipline, alongside Cyber Essentials Plus and ISO 9001 accreditation, and runs a dedicated in-house cyber team under the Business Armour division. Every member of staff has a direct stake in delivering the right outcomes for customers, not just hitting a target set by outside shareholders. Pro-Networks has particular depth of experience supporting regulated professional services, including law firms and accountancy practices, where compliance and data security are particularly important, alongside industrial, manufacturing, and general SME clients. Many client relationships have lasted 20 to 25 years. Their support options include a flexible minutes budget with an annual review and refunds for unused time, or a fixed-price all-inclusive package based on user and device count. Monthly service KPIs, including response times and resolution rates, are published on the website every month, so prospective customers can see real performance rather than a one-off promise. Calls are typically answered within 8 seconds, and despite not holding customers to restrictive contracts, they enjoy 99%+ customer retention year-on-year.”







