“Convene IT delivers industry-leading customer service for its customers and essentially becomes their IT department, looking after everything from security and backup to equipment upgrades and maintenance. Their IT Support Package is all-inclusive and covers all remote and on-site support. Convene IT is very proactive with their customers. If there is a solution they know will help them during their working day, they will contact them to discuss the details and implement it if required. Convene IT also manually checks all their customers' backups to ensure the right data is backed up and alerts them if any abnormalities exist. They manually look after all system upgrades, including third-party software, on their customers' behalf.”
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