Best Opticians in Southampton

I was very happy to have my eye test withe the staff at West Quay with Vision Express. They are so much more professional and patient, Tommy spent the time to help me with the problems I had at the General Hospital re my appointments I've had and took a lot of problems on board , he was able to explain to me that took my worry away. I Left a happier customer that day. I have been a customer a long time and I praise your company many times . Thank you so much. Mrs M Allen.

What can I say. I've had an absolute nightmare with my Avri delivery of daily contacts. Their utter incompetence, coupled with my local branch being unable to assist in anyway has caused me undue stress. My last resort to get some lenses was a trip to the West Quay store. I have to say I was expecting little but received the best customer service ever!. The lady that looked after me was outstanding!. She furnished me with some emergency supplies AND contacted my local branch to sort the mess out for me!. This was a master class in customer service!. Give this lady a pay rise!

I was taken in for my eye test on time and dealt with very professionally. Amba helped me look for frames although my prescription hadn't changed I thought I might like a change. Amba was very patient while I tried on a lot of different frames.

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Went in today to finally purchase new glasses after 3 years with the same style. I’m very reluctant to changing my glasses but I had a lovely lady who assisted me called Khansaa. She made me feel super confident with my choice and comfortable. She is vibrant and helpful with her customer service skills and I left happy.

I love my glasses. They are pretty and fit well. I had to come back a few times to adjust my glasses and the staff was very helpful, patient and polite.

This store has improved their customer service since last time I was there (two years ago). The new staff (including the assistant manager) are knowledgeable with the detail and focus with promoting customer satisfaction. I hope they keep improving and providing well trained/qualified team.

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Very professional & friendly service. They were very good with my 89 year old mum, who needed a new pair of glasses after her cataracts had been removed. And who is a bit deaf even with hearing aids, they raised thier voice so she could hear them, very patient & efficient. Mum came away very happy having been helped to choose a lovely new pair of glasses.

I had a problem with my left ear and made an appointment with James the hearing specialist. I was warmly greeted and got some good advice too. I was expecting to pay for the treatment but he advised me to try self treatment at home first. I was really impressed by his response and I would thoroughly recommend this store to anyone else. Top marks!

Pleasant but I was booking an appointment, update; I have now attended my appointment and found the treatment thorough and professional, all tests were carried out efficiently and there was no pressure to purchase new specs as my prescription had little changed since the last test. Recommend for thoroughness.

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